Return and Refund Policy
If you are dissatisfied with an item purchased from our website you may return it for a refund, replacement or exchange provided that the conditions of our Refund & Exchange policy have been satisfied.
We will exchange or refund a product provided that:
- There is valid proof of purchase, i.e. web invoice;
- It is within 7 days of the original purchase date;
- It is undamaged and in its original packaging.
- Please note, For hygiene and health reasons, nail treatment may not be returned or exchanged.
All refunds are processed strictly in accordance with the original sales tender type and only after confirmation that the funds were received in our bank account.
All returns will be subject to a 5% handling fee. Items returned for credit or refund must be returned at buyers expense.
If you wish to return something that you purchased online at www.novexpharma.co.za because the item you received is either damaged or not what you ordered, please contact us at Gj@novexpharma.net
Novexpharma does not take title to returned items until the item/s arrives at our distribution center. At our discretion, a refund may be issued without requiring a return. In this situation, Novexpharma does not take title to the refunded item.
Novexpharma does not collect returns from SA Post Office or any third party location. The customer is responsible to return the item to our distribution center
If the product was used for its intended purpose and design and in accordance with the product’s instructions and/or user manual and is found by the customer to be faulty, Novexpharma will liaise with the supplying on behalf of the customer in terms of replacement. Proof of purchase is required. No refunds or exchanges will be actioned on purchases where the products that have been misused or purposely damaged. There may be a courier cost to have certain products repaired..
If the item/s were purchased using an Gift Voucher it may be exchanged if the above criteria are met and the correct procedures are followed, however, no cash refunds or new gift cards will be issued.
To avoid processing delay, please return item with instructions and contact details.