Privacy Policy

This Privacy Policy applies to information we, Novex Pharmaceuticals (Pty) Ltd, collect about individuals who interact with our organisation. It explains what personal information we collect and how we use it.

If you have any comments or questions about this notice, feel free to contact us at

What personal data we collect and why we collect it

The following information explains the types of data we collect and the legal basis, under current data protection legislation, on which this data is processed.




Enquiring about our organisation and its work

Name, email, message

Mandatory information

Legitimate interests – it is necessary for us to read and store your    message so that we can respond in the way that you would expect.


Name and surname, email    address, telephone number, postal address or street address.


Mandatory information

It is necessary for us to collect your data so that we can deliver the good(s) to you.

Reimbursement (for Professional Rapid Diagnostic Tests only)

Banking details

Mandatory information

Should the need arises, it is necessary for us to have your banking details so that we can reimburse you by direct EFT. 

Website functionality

 Website activity collected   through cookies

Voluntary information

Legitimate interests – it is necessary for us to store a small amount of information, usually through cookies to deliver functionality that you would expect, such as remembering your contact information on the contact form.

How we use your data

We will only use your data in a manner that is appropriate considering the basis on which that data was collected, as set out in the table at the top of this policy.

Novex Pharmaceuticals collects your data so that we can:

  • Contact you when receiving your message from the contact form to respond in the way that you would expect.
  • Send you the goods you have purchased on 
  • Email you with special offers on services we think you might like

Contact forms

By entering your details in the contact form, it allows Novex Pharmaceuticals to contact you to respond in the way that you would expect.

Use of cookies

A cookie is a small file of letters and numbers that is downloaded on to your computer when you visit a website. Cookies are used by many websites and can do a number of things, e.g. remembering your preferences, recording what you have put in your shopping basket, and counting the number of people looking at a website.

Where cookies are used to collect personal data, we list these purposes in section “What personal data we collect and why we collect it” above, along with other personal data that we collect. However, we also use some cookies that do not collect personal information but that do help us collect anonymous information about how people use our website. We use Google Analytics for this purpose.  Google Analytics generates statistical and other information about website usage by means of cookies, which are stored on users’ computers. The information collected by Google Analytics about usage of our website is not personally identifiable. The data is collected anonymously, stored by Google and used by us to create reports about website usage. Google’s privacy policy is available at

Who we share your data with

We will only share your data to third parties in the following circumstances:

  • you have provided your explicit consent for us to pass data to a named third party;
  • we are using a third party purely for the purposes of processing data on our behalf and we have in place a data processing agreement with that third party that fulfils our legal obligations in relation to the use of third party data processors; or
  • we are required by law to share your data.

How do we store your data?

Novex Pharmaceuticals securely stores your data on WordPress’s data management system.

How long we retain your data

We take the principles of data minimisation and removal seriously and have internal policies in place to ensure that we only ever ask for the minimum amount of data for the associated purpose and delete that data promptly once it is no longer required.

Where data is collected on the basis of consent, we will seek renewal of consent at least every three years.


Novex Pharmaceuticals would like to send you information about services of ours that we think you might like.

If you have agreed to receive marketing, you may always opt out at a later date.

You have the right at any time to stop Novex Pharmaceuticals from contacting you for marketing purposes.

If you no longer wish to be contacted for marketing purposes, please email us at

What rights you have over your data

Novex Pharmaceuticals would like to make sure you are fully aware of all your data protection rights. Every user is entitled to the following:

  • Where data processing is based on consent, you may revoke this consent at any time and we will make it as easy as possible for you to do this (for example by putting ‘unsubscribe’ links at the bottom of all our marketing emails).
  • You have the right to request that Novex Pharmaceuticals restrict the processing of your personal data. Fill in Form 1 HERE and send it to
  • You have the right to ask for rectification, completion and/or deletion of your information. Fill in Form 2 HERE and send it to
  • You have the right of access to your information.
  • You have the right to lodge a complaint with the Information Regulator if you feel your rights have been infringed. A full summary of your legal rights over your data can be found on the Information Regulator’s website here:
  • You have the right of data portability. You can request Novex Pharmaceuticals to transfer the data that we have collected to another organisation, or directly to you, under certain conditions.
  • If you would like to access the rights listed above, or any other legal rights you have over your data under current legislation, please get in touch with us:
  • Please note that relying on some of these rights, such as the right to deleting your data, will make it impossible for us to continue to deliver some services to you. However, where possible we will always try to allow the maximum access to your rights while continuing to deliver as many services to you as possible.


We may modify this Privacy Policy from time to time and will publish the most current version on our website. If a modification meaningfully reduces your rights, we’ll notify people whose personal data we hold and is affected. 

Privacy policy of other websites

The Novex Pharmaceuticals website contains links to other websites, Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

How to contact us

If you have any questions about Novex Pharmaceuticals’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at:

Call us: 021 795 0588

Or write to us at: 3 Grootbosch Close, Constantia, 7806, South Africa

How to contact the Information Regulator

Should you wish to report a complaint or if you feel that Novex Pharmaceuticals has not addressed your concern in a satisfactory manner, you may contact the Information Regulator’s office.


Telephone: 012 406 4818